Privacy policy

Payment Policy

Booking amount: 50% of the total package cost on confirmation
Balance Amount: 45 days prior to date of arrival

What information we collect from you

In General. We receive and store any information you enter on our website. This includes information that can identify you (“personal information”), including your first and last name, telephone number, postal and email addresses and billing information (such as credit card number, cardholder name, and expiration date). We may also request information about your hotel room preferences, and frequent flyer and car rental program information. You can choose not to provide information to us, but in general most of the information we request from you is required in order for you reserve a hotel, register as a member; book travel; complete a traveller profile; participate in a survey, contest, or sweepstakes; ask us a question; or initiate other transactions on our website.

How we use your information

We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the hotel reservations you make on our website. We use other information about you for the following general purposes so long as you have given your consent: to provide you with the products and services you request; to provide you with your hotel booking confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, website and our Apps; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with this website or our Apps; to reward you as part of any reward and recognition program you choose to join; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

Email Communications. We want to make it easy for you to take advantage of travel-related opportunities on our website. One way we do this is by sending you email messages that contain information about your hotel related interests if you consented to receiving email marketing communications. Where legally required, we will abide by existing publicly available opt-out lists when sending you marketing communications. For example, if you search for a hotel in New York on our website but choose not to book a hotel, we may send you an email message telling you about our special deals for hotels in New York. We believe these email messages will provide you with useful information about travel-related special offers available through our website. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send.

Cookies and other technologies

Cookies are small text files that are placed on your computer or mobile device when you visit almost all websites. Cookies do not recognize you personally and are not harmful to your computer or mobile device. They are used by websites you visit in order to improve your experience on the website, to provide us with analytics information that will help us improve our website generally, and to collect information about travel destinations of interest to you so that you may see travel ads more relevant to you.

For instance, we use cookies on our site to allow you to login without having to type your login name each time. Other cookies help us to understand what did and didn’t interest you about our website so we can provide you with features that are more relevant and useful to you next time you visit. We and some of our partners also use cookies on our site to measure the effectiveness of advertising on our site and how visitors use our site. For more detailed information about the cookies that we and our partners serve through our website, please visit our cookie policy. Alternatively, if have any other questions about our use of cookies or other technologies, please email us using our customer service and feedback form and we’ll do our best to help.